Customer Care Commitment™

Minimize your start-up time
Maximize your business continuity


Petersime Customer Care Commitment™ stands for making sure you can count on committed levels of
customer service and assistance, ensuring minimal start-up times and maximum business
continuity of your operations.

Both centrally and regionally, Petersime provides a full range of customer service activities so you can
rely on us for support from the very start of your operations until the end of the life span of your
machine portfolio. To maximize your profit for life, we offer both troubleshooting services and
assistance as well as proactive guidance.

At Petersime, maximum business continuity for our customers is not a goal, it is an evidence.

We are a partner for life.

Our service levels are centred on four commitments:

Personal services

All services are adapted to your unique circumstances, needs and wishes, so you can maximize
your profit for life your way.

Highest quality


As world leader in the field of incubation, Petersime sets the standards, in products as well as in services. We provide the highest quality standards worldwide.

Local presence

We have a worldwide network of local Petersime Sales & Service Offices and local distributors
who are all committed to delivering the same impeccable standards of Petersime services.
Standards that are defined by the Petersime headquarters in Belgium, but available worldwide.

Accessible services

Our services are easy to request and delivered within the shortest time span possible.


Minimize your start-up time

Maximize your business continuity

Ideas for hatchery

& design

of goods

of the order

Technical check 
& start-up

& installation

First year 
of operation

First sets 
& hatches


Committed levels of customer service and assistance to minimize
your start-up time and to maximize your business continuity

Want to see our worldwide presence and service distribution?

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